Shipping policy
Q: If I CANCEL or if my credit card Is declined after the bed ships do I still get my money back?
A: This has been a sticky topic for many years for ALL online companies and we want to give you the truth upfront.
SIMPLY STATED ... Shipping & handling, having men load trucks and unload trucks costs money. As we ALL know, Fuel these days is ridiculously expensive and costs lots of money. So if you order a product from our company and we do not have any of the above shipping, handling, Charges, etc ... We will be glad to cancel your order with absolutely NO FEE's because fair is fair and honesty is our policy.
BUT... If we ship any part of the order and have to stop the shipment and turn it around and do ALL of the above again on the way back ... This is very costly. As long as you cancel before the product(s) ship There will be no charge to you. If you cancel after the product ships and we have to stop it and turn it around, you will be responsible for all fee's associated with shipping & handling, etc ... These fee's will be deducted from the credit you receive when we credit you. Just so you know as a consumer we have only had 2 people in all our years in business cancel after a product shipped, so the chances are very low.
NON RETURNABLE ITEMS: Adjustable Beds Or Mattresses. (Mattresses have 120 day free exchange)
A: This has been a sticky topic for many years for ALL online companies and we want to give you the truth upfront.
SIMPLY STATED ... Shipping & handling, having men load trucks and unload trucks costs money. As we ALL know, Fuel these days is ridiculously expensive and costs lots of money. So if you order a product from our company and we do not have any of the above shipping, handling, Charges, etc ... We will be glad to cancel your order with absolutely NO FEE's because fair is fair and honesty is our policy.
BUT... If we ship any part of the order and have to stop the shipment and turn it around and do ALL of the above again on the way back ... This is very costly. As long as you cancel before the product(s) ship There will be no charge to you. If you cancel after the product ships and we have to stop it and turn it around, you will be responsible for all fee's associated with shipping & handling, etc ... These fee's will be deducted from the credit you receive when we credit you. Just so you know as a consumer we have only had 2 people in all our years in business cancel after a product shipped, so the chances are very low.
NON RETURNABLE ITEMS: Adjustable Beds Or Mattresses. (Mattresses have 120 day free exchange)
NOTE ON LAYAWAY ORDERS: All Layaway order deposits and payments are non refundable.
Please Call 1-800-993-1012 With Any Questions or Clarification On Our Policies.